Order Processing
We aim to dispatch all orders within 1–2 business days of receiving payment.
Orders placed after business hours, on weekends, or on public holidays will be processed on the next working day.
UK Delivery
Standard UK deliveries are typically completed within 2 to 5 working days after dispatch.
Please allow additional time during peak periods (e.g. holidays, sales) or for remote/rural locations.
International Shipping
We offer worldwide shipping. Delivery times vary depending on the destination country and the shipping method selected at checkout.
Please Note:
International orders may be subject to customs duties, import taxes, or handling fees. These charges are the responsibility of the recipient.
Mitie GB Group Limited has no control over these fees and cannot guarantee specific processing times at customs.
Tracking Information
Once your order has been dispatched, you will receive an email with a tracking number.
You can use this to monitor your parcel’s status via the courier’s online tracking portal.
Missed Deliveries
If you are unavailable at the time of delivery, the courier will leave a notification with instructions to:
- Reschedule delivery
- Arrange redelivery
- Collect the parcel from a local depot
To avoid delays or return-to-sender issues, please respond to courier instructions promptly.