At Mitie GB Group Limited, your privacy is a priority. As the data controller of the information collected through our website, we are committed to handling your personal data with transparency, integrity, and in full compliance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
1. How We Use Your Data
We collect and process your personal data for the following lawful purposes:
- To process, fulfil, and manage your orders
- To provide efficient customer support
- To personalise and enhance your shopping experience
- To ensure website security, functionality, and performance
- To comply with legal and regulatory obligations
- To send marketing communications (only with your explicit consent)
2. Data Sharing with Trusted Third Parties
We may share your personal data with verified third-party service providers who support our business operations, including:
- Delivery and courier services
- Payment processing providers
- IT support and website hosting partners
- Analytics and marketing platforms
All third parties are contractually obligated to protect your data and act in compliance with relevant data protection regulations.
We do not sell or rent your personal data to any third parties.
3. What Data We Collect
We may collect the following types of personal information:
- Name and contact details (email address, phone number, postal address)
- Purchase and transaction history
- IP address, browser type, and device information
- Cookies and usage tracking data (for analytics, site functionality, and advertising)
Cookies help improve website usability and provide personalised services. You may manage or disable cookies through your browser settings at any time.
4. Data Security & Retention
We implement strong technical and organisational measures to protect your data, including:
- Encrypted transmissions (e.g. HTTPS)
- Secure servers and encrypted storage
- Firewall protections and limited access controls
- Regular monitoring, audits, and security updates
We retain personal data only as long as necessary to fulfil the purposes outlined above—typically up to 2 years, unless a longer period is required by law or regulatory obligations.
5. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Rectify any inaccurate or outdated information
- Erasure: Request deletion of your data where applicable
- Restriction: Limit how we process your data
- Objection: Object to certain types of processing
- Data Portability: Receive your data in a machine-readable format
- Withdraw Consent: Opt out of marketing communications at any time
To exercise any of these rights, or raise a data-related concern, contact us:
Email: info@mitiegbgroup.co.uk
Post: Mitie GB Group Limited, 85 Great Portland Street, London, England, W1W 7LT
We aim to respond to all valid requests within one month as required by UK GDPR.
6. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website.