Changed Your Mind?
You have the legal right to cancel your order within 14 days of receiving your item, in accordance with UK consumer protection regulations.
To request a cancellation, please contact us at:
Email: info@mitiegbgroup.co.uk
Post: Mitie GB Group Limited, 85 Great Portland Street, London, England, W1W 7LT
Returning an Item
Once we have been notified of your intent to cancel, the item must be returned within 14 days.
Unless free returns were offered at the time of purchase, return shipping costs are your responsibility.
Please return items to:
Returns Department
Unit 5 Bullsbrook Road, Hayes, UB4 0JZ
Use a tracked delivery service and retain proof of postage.
We cannot issue refunds for items that are not received or that are returned outside the 14-day period.
Refunds
- If your order has not yet shipped: A full refund will be issued within 14 days of your cancellation request.
- If your order has shipped: A refund will be processed within 14 days of receiving the returned item or valid proof of return.
All refunds will be made to your original payment method.
Important Notes
- Items returned used, damaged, or incomplete may be subject to a partial refund or no refund, depending on their condition.
- We only refund the standard delivery cost. Any additional charges for express or timed delivery options are non-refundable.